FAQ

Frequently Asked Questions (FAQ)

Welcome to the BarkRider Help Centre, Below are some of the most common questions our customers ask. If you need more help, feel free to contact us.

1. How long does shipping take?

USA: Shipping typically takes 7–9 business days.
Rest of the world: Orders usually arrive within 7–16 business days, depending on your location and local customs processing.

2. How can I track my order?

Once your order has been processed and shipped, your tracking information will be uploaded and sent to you via email. You can track your package anytime on our Track Your Order page.

3. Do you ship internationally?

Yes, we ship worldwide! Delivery times vary based on location, but most international orders arrive within 7–16 business days.

4. What is your return policy?

We offer a 30-day return window starting from the date your order is delivered. If you're not satisfied with your purchase, please reach out to us, and we’ll help you process a return or exchange.

5. What should I do if my package is delayed?

Delays can happen due to customs or courier issues. If your order hasn't arrived within the estimated time frame, please check your tracking information first. Then, feel free to contact our support team for assistance.

6. Can I cancel or change my order after placing it?

We process orders quickly, so if you need to make a change, please contact us within 6 hours of placing your order. After that, we can’t guarantee any modifications.

7. My item arrived damaged or defective. What should I do?

We're sorry to hear that! Please email us a photo of the item and your order number within 7 days of delivery. We’ll arrange a replacement or refund as quickly as possible.

8. Do you offer free shipping?

We occasionally offer free shipping during promotions. Any available offers will be displayed at checkout or on our homepage. Stay subscribed to our newsletter for updates!

9. How can I contact BarkRider customer support?

You can reach us via our Contact Us page or by emailing support@barkrider.com. We typically respond within 24–48 hours.